We operate on a worldwide basis 7 days a week from our 2 office locations in Lucerne, Switzerland and Malaga, Spain. Our office locations in central Europe ensure that our international collections are not hindered by time zone restraints.
As a company we understand the importance of employing educated professionals in order to ensure that all collections are undertaken in a legal and ethical manner. Our account managers in addition to being trained negotiators are recruited from numerous nationalities.
It is imperative in international collections that all debtors are communicated with in their mother tongue as well as shown the utmost respect of their cultural needs and requirements. Furthermore, our continued programme of in-house training makes certain that our account managers adhere to any country specific legal prerequisites along with jurisdictional obligations rendered in the countries of our clients.
With the assistance of our IT department, compliance officer and management structure safeguards are in place to ensure continued monitoring of all accounts placed with our organisation.
We own the proprietary rights to all of our operating systems which are continually being developed by our software programmers. All client information is housed in a secure data centre on dedicated hardware. Physical access is restricted to key personnel only. Network access to servers is only available through VPN using IPSec over UDP.
GCSAG Global Credit Solutions AG belongs to various appropriate trade organisations worldwide: